Dear Gary,

As I won’ t be able to provide direct quotes from the trainings, I can make reference to what feedback we've received both at the programs and following them.

As with other businesses, we depend upon our human resources to work individually and in teams to create a successful, profitable corporation. The Spolin techniques are simple and effective in taking the attendee back to basics - learned fears and habits (acquired from childhood) that tend to hold us back from achieving what can rightfully be ours are presented in such a way that even the most introverted or extroverted become equals. I couldn't help but feel elated (as were the 200 other attendees you worked with across the nation) as I walked out of my first session! Many of us related the program to the survival games that are being done now; physically we felt ready to conquer mountains - mentally, we had already climbed Mount Everest and felt proud, elated and overwhelmed with emotion"'

I also feel the need to address management's hesitation to your classes - and their change of heart upon proof that it's not only innovative, challenging and fun, but because it created a team spirit among our training attendees that hadn't happened in many a year!
Especially interesting was how our foreign attendees reacted. Even the Japanese (who have been rather "stuffy" at previous training programs) relaxed and involved themselves ... there are no language barriers in this program.

From a profitability standpoint our trainers have accomplished:

• The ability to work as a team to develop and execute an idea.
• To be less inhibited in their every day and platform work.
• To understand we are all of the same fears and, yet, can overcome them.

For Redken, this translates to sales dollars both in the salon and from our stages.

From a personal standpoint, you came into my life at a crucial point and probably contributed more to my job and personal life than can ever be expressed. Through the Spolin method, I have become less inhibited; I've learned to express myself through body language and to observe how to better understand others as well.

My management has noticed a difference in my meeting participation and I'm no as apprehensive about expressing my ideas. Thus far, I've saved Redken a few thousand dollars on an idea that I'd had for a long time and was too shy to even bring up!

All the best to you, Gary. May your work go on forever!

Warm Regards,
Pamela S. Estenson
Associate & Guest Artist Administrator
Redken Hair Fashion & Design Team